For any urgent after hours queries, please contact Modus directly on: 1300 266 387

*For multiple maintenance issues, please complete seperate forms for each individual request. e.g. 1 form for lights and 1 form for broken drawers.

Please refer to the Store Maintenance SOPP on StoreHub for instructions on submitting store maintenance requests and the list of exclusions

PRIORITY LEVELS FOR MAINTENANCE ISSUES

LOW PRIORITY: - Non Emergency Items but needs to be repaired.

- Drawers Broken

- Hot Water Issues

- Staff Lockers

MEDIUM PRIORITY: - Urgent Issues, affecting trade or danger of safety concern

- Affecting Trade

- Safety Concern

- Mould Issues

URGENT PRIORITY: - Most urgent category

- Natural Disaster

- High Risk of Injury to Team / Customer

- Immediate Action Required